Absolutely! Freight Wave Connect provides real-time tracking for all shipments. Once your goods are dispatched, you will receive a tracking number that enables you to monitor your shipment's progress online. For express shipments, we offer proactive notifications to keep you updated throughout the process.

It's essential to securely pack your items to avoid damage during transit. Global Vessel Lines offers assistance with packaging and labeling for specific items. For international shipments, make sure your goods comply with local customs regulations. For detailed packing instructions, please contact us or refer to our Packing Guidelines section on the website.

If your shipment is delayed, please reach out to our customer service team right away. We will look into the issue and keep you updated on the status of your shipment. While we strive for timely delivery, factors such as weather, customs processing, and logistics disruptions can sometimes lead to delays.

If you need to change your delivery address, please contact our customer service team as soon as possible. We will do our best to accommodate your request, depending on the shipment's current status.